I’ve had 2 mobile line services and WiFi for over 4 years. I’ve spoke to customer service the local store here who called and no one will help me. I moved to a new state in July and switched banks about a month or two in . Something happened with autopay before I had enrolled my new bank into auto pay. I now can not receive auto pay discount saving $30 a month because of one fluke thing I had no control over unless I get a Verizon credit card. This is corporate greed people they have done nothing but shuffle me around after being a loyal customer for over 4 years I will be cancelling my devices and services cause who has $30 a month to throw to this company for nothing!
We are sorry to read about the issues with auto-pay. We would like to help and look more into this with you. Please send us a Private Message, so we can further discuss?
-Bryan
I’ve been dealing with this for months now and no this issues isn’t resolved I’ve called and even went into retail store and they have called . You can look into it check your notes in my account .
We're here to help with your account and will be sending you a private note where we can look into this in more detail.
-James
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