Autopay Concerns/Changes

[Sharks007]

I recently opened a line under autopay, I attached my checking account but by the time the bill came through there was decline, which is under my own fault at the time but since then Verizon made it ineligible for use. Additionally, I’m banking with someone new and I want to update that information or at least remove it. What do I do??

[vzw_customer_support · Accepted solution]

@Sharks007  wrote: I recently opened a line under autopay, I attached my checking account

Thank you for reaching out to us here Sharks007. We understand that you shared that the autopay was not successful at the time of the first payment. You have shared that it has been made ineligible for use, can you share some additional details with us? Is that specific account no longer showing eligible to use with Verizon or is your account no longer showing an option for autopay? If your account is showing the option for autopay, you can update your autopay detail from your My Verizon account. The link below will also have some additional autopay information. 

https://www.verizon.com/support/auto-pay-faqs/

-Andi