Hello! I cancelled my service a day after initiating it because I couldn't port my number in . I was bringing my own phone, so no phone purchased. Customer service told me to ignore any bill and that it was all taken care of. However, now I keep receiving emails about a balance due and threatening to report it to the credit agency. How can I get this resolved? I can no longer chat with customer service for some reason.
We appreciate you reaching out to settle this closed account. I hate to hear you were not able to port your number. I am sending you a private message so we can talk more.
-Jazzy
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