Balance Due for Canceled Service

[zdeiland]

Hello! I cancelled my service a day after initiating it because I couldn't port my number in . I was bringing my own phone, so no phone purchased.  Customer service told me to ignore any bill and that it was all taken care of.  However, now I keep receiving emails about a balance due and threatening to report it to the credit agency.  How can I get this resolved?  I can no longer chat with customer service for some reason.

[vzw_customer_support]

We appreciate you reaching out to settle this closed account. I hate to hear you were not able to port your number. I am sending you a private message so we can talk more.

-Jazzy

[vzw_customer_support · Accepted solution]

For anyone experiencing a similar situation, we recommend contacting us directly for support. This type of query is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern.