I studied abroad in Australia in June, so I got the 100$ per month plan. However since then, my plan was never cancelled and I've been getting charged 100$ per month. I literally had no idea until I dug deep into the weeds of my charges. I've blown 900$ on literally nothing, and no one in the store told me, and I can't cancel it or even see the charges anywhere except deep in my bill (having to click multiple different times to actually find it embedded in other things). I also am getting charged multiple times for the same plan, my plan price increased without my consent, it is just a huge mess and no one at the store would help, and whenever I call the help line I just get "we are closed". I just want to speak with a human who can help me, or just be able to do it myself, but there is nowhere I can cancel the plan! It is absolutely absurd.
Hello, jojodice, we can help remove the monthly International plan since you're not traveling abroad any longer and help with your additional billing concerns. So we can best assist, we will be reaching out via Private Message.
-Lauren
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