Being billed for items I never ordered
megatrack92
Newbie

I  am an otherwise happy customer of Verizon, but this is enough for me to switch carriers. I am being billed for a device I did not order, let alone receive. I have two lines, I purchased an Apple watch for each line. How do I magically have three Apple Watches? And why did my bill increase  $250, if I only ordered two Apple Watches? I would really appreciate this being fixed promptly, I would really prefer to not switch carriers and/or  escalate a complaint for a problem that I did not cause. Can someone please fix this? Thank you. 

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vzw_customer_support
Customer Service Rep

megatrack92 we understand how concerning it is to receive a bill that is higher than anticipated, but to anything additional on your billing is even more concerning. We will be sending you a Private Message so that we can gather some account specific details.

-Andi

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