Talked to customer support 2 times about this issue, both saying the issue will be resolved in a couple weeks. Well it's still not resolved. I purchase 2 iPhones with accompanying tablets as part of a deal. Well family didn't want them so I just purchased a single phone for the wife and returned the 2 tablet phone combos.
First return went fine. The 2nd return is where everything gets messed up. I tried to return via UPS, well the shipping label wouldn't show up so I made an appointment in store and returned the phone and tablet there. The line is showing as disconnected but still trying to charge me the taxes. I was told to not pay and my account would be fine while they look into it.
Now I'm getting charged late fees and the phone is still showing on my account. Can I get some assistance before I also get charged for the devices. This is getting ridiculous and phone support is no help.
On top of all of this, I was told twice that I would receive a 35$ credit for the hassle, neither of which have ever showed up on my bill.
We definitely hate to hear you have had some issues with your purchase and returns process, but would be happy to help. Sending a private note now.
-Anthony
Hi there! We certainly do not want you to incur extra charges. We will send you a Private Message.
-Nikki
UPDATE: I was told this issue would be fixed on my next bill, well I'm looking at it and it is not fixed, no credit for the tax that I paid last month do to being told it would be a credit on this months bill. Can I get someone who knows what they're doing to fix this please?
Hello benmg, Weโre so sorry to hear about your experience โ thatโs not how things should go. So we can better assist, we will be reaching out via Private Message. -Dee
Hello, i'm also having the same issue, could I get help? (For some reason live chat isn't working either.)
Hey, the chat and calling them does not work. Multiple times and no one could help.
I reached out to their executive leadership team here https://www.verizon.com/about/our-company/leader/contact/926317
Someone called me within an hour and had it fixed before the phone call was even over.
This seems to be the only real way to get help for situations like this.
Let me know if you have success.
Thanks for the reply, I'll give it a try.
Hey, just wanted to say that this worked, within about 1hr and 30 minutes the rep reached out to me and it was handled even before they called. The phone call only took about 6 minutes.
Glad it worked for you too.
Thank you for raising your concerns about your return. So we can work with you in your account, we will be sending a Private Message.
-Melissa
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