Being charged my first bill and never getting credited for it
khanpro512
Newbie

I got phone and insurance but returned phone a week later. So obviously I should have a bill credit on the account overall for installment+insurance. 

 

Verizon pretended to by giving me the credit on the second bill BUT THATS BECAUSE THE SECOND BILL ISNT SUPPOSED TO HAVE A CREDIT ANYWAYS-THERES NO SERVICE. 

 

IT NEVER ADDED UP.  IT DOESNT TAKE A MATH DEGREE TO KNOW THIS

Labels (1)
0 Likes
1 Reply
vzw_customer_support
Customer Service Rep

We apologize for any confusion, depending on where you are in the bill cycle/bill finalization process a credit can only be applied to the next cycle. We appreciate your patience and understanding. 

-Melissa

0 Likes