Bill fraud

[Mattk5]

• Hi, recently got a bill in the mail from the CBE collections for $3,400 for #Verizon wireless, which I never had or opened a Verizon account. I called CBE and was forwarded to Verizon fraud department reported I never created acct. Agent said account has been flagged and closed. And Wait 30days. What else should I do?  I don't want this on my credit report and bill. Verizon needs to double check acct being created . I may file complaint to BBB, FCC . Thank

[vzw_customer_support · Accepted solution]

Hey, Mattk5, we hate to hear that this happened and we're so sorry to hear that you're dealing with the stress of this! We will need you to work with our Fraud team directly.  You can reach them at 888-483-7200 or submit a claim here: https://www.verizon.com/about/account-security/file-a-fraud-claim

-Cait