Hey there, next week my bill is due. My family is going through a rough patch and might not be able to pay. Im already set up on a payment arrangement/extension.
I didnt know if theres a way I can defer it a couple extra weeks or not. Ive only had it shut off maybe a couple days in the past 2 or so years. Looking for any help. Thank you!
My guess is no. Have you looked into whether your community has any sort of programs to help those in need? If you can get a break on groceries or other utility bills, that could free up some money to pay the phone bill?
Hey, TayLynne, we know how important it is to know that we've got your back during difficult times, and we definitely want to make sure you stay connected! We can definitely check out options to extend your payment arrangement and see what can be done with our Financial Services team directly. You can reach them at 866-266-1445, Mon-Sat 8AM-10PM EST, Sun 10AM-7PM EST. I hope this helps!
-Cait
Start a new topic or ask questions in the open forum.
