Bill went up $15 with no notification

[isaactree]

My bill went up $3 approximately a line on five lines this month ($15.20 total).  What is this?  Can Verizon change my bill whenever they feel like...T-mobile didn't do that.  I thought it was a contract and wasn't brought to my attention that I had a promotional rate.

[bell239]

I got the ////email 45 days before the billing date. I have 5 lines too.

[SynthpopAddict]

My guess is, something was changed with one of the fees Verizon is charging?  Would have to think they can't change the base rate for a service plan while you're on a contract (of course, once the contract expires, then a new contract could have a higher cost for a service plan?), but "taxes and fees" are exempt from rate changes.

[vzw_customer_support]

Hello isaactree. We completely understand how difficult it is to get an increase in your mobile bill, especially when prices are increasing all around you. We will send you a private message to address any questions you may have and look into all available cost saving options.

-Toni

[vzw_customer_support]

We just wanted to check in with you to see id you still needed help with this issue. We're standing by to assist, so please let us know. 

-Toni

[cupcrazy]

I am also being charged $15 more a month since Dec-Jan bill no notification of any change on my bill. I've been calling monthly to get it fixed. I'm promised it will be fixed and every month it's still charged. I'm calling again today as nothing was done. No explanation of what changed. I'm beyond frustrated and need a solution. 

[vzw_customer_support]

We understand how frustrating an unexpected mobile bill increase can be, especially with the cost of other expenses increasing as well. Be on the look out for a Private Message so we can review your bill and get to the bottom of this together. -Kristen