I am at wits end now. I have now reached out to Verizon 3 different times to correct billing errors. Everyone I speak with is sympathetic and assures me they will correct it. To date not only has the issue NOT been corrected, it has progressively gotten worse.
Every tech I have spoken with is friendly and I truly believe they want to help and fix the problem. I just do not see them knowledgeable in actually doing this. To me this is a lack of training on the part of Verizon I was on the line for almost 1.5 hours the first time in June. 1 hour the second time last week and 45 mins today. Each time the rep that I was speak with stated “This will be fixed and credited back.” Last week she said in 2 business days. But yet over a week later still the same issue. Really 3 hours of me calling to correct a simple billing error ? That makes no sense to me for someone to spend 3 hours to correct an error.
At this point I have no confidence that this can be solved , but I will try one more time. If not successful, than I feel I must contact the State's Attorney General to make a complaint regarding Verizon. I have all the documentation from the transcripts stating that they are in error.
