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Billed after transferring to a new provider!

angelamben123

I had a prepay with Verizon and switched to Mint Mobile, I keep getting a bill for a month of service when I didn't have Verizon. I ported my number, Verizon closed my account, Verizon has even closed down my online portal so I can't see the bill or contact anyone. I have tried to call several times and can't get through.

They don't respond to these posts either. AND they just took the money out of my account anyway after all those calls and a previous post here. I'm going to close my bank account so Verizon can't take any more money out.

We shouldn't have to pay for service that I didn't use, and honestly - I'm not happy with Mint's coverage but not sure I will chose Verizon to come back to.

So, be prepared to pay for a month of service when you cancel or switch providers. Really messed up. Im actually closing my bank account ugh.

Comments

Verizon_Support

I know I would be concerned if I was still billed for a prepaid service after I had left myself, angelamben123. We're sorry to hear you choose to leave us, and I know I would want to understand what happened with the charges without access to my online portal to view any sort of billing, and I am here to help. Since we will need to dive into your account and see what is happening, we will send you a private message. Please be on the lookout for that.

-Joseph

SynthpopAddict

My guesses are:

1) You ported out on the day your Verizon prepaid plan was expiring, and had autopay set up; then the autopay processed before the port to Mint finalized. Especially with budget carriers, it can take a couple days for a port to complete and when it's ongoing, incoming calls are still going through the old carrier.

2) Something's really messed up where your autopay was not terminated when you left, which is a bigger problem. If you are repeatedly getting billed every month by Verizon, I would suggest contacting Financial Services at 866-266-1445 and get the autopay shut off.

rendo

Same here. I ported my number less than 1 day into a billing cycle and am being a full month of service. I agree. Really messed up to be charged for a full month of service for less than 24 hours of service.

Verizon is billing is really messed up.

SynthpopAddict

If it was a prepaid line, you would have been billed for a month's service upfront.

For postpaid lines, the "billed for one month in 'month 1' no matter what" might be an industry practice. From personal experience, I lasted only 4 days at a large competitor on a postpaid plan. But because I ported in at the end of a month and ported back out 2 days into the next month, they ended up billing me for a month and 2 days worth of service!

Verizon_Support

Hello rendo, we want to help review your bill with us. So, we can better assist, we will be reaching out via Private Message.

-Sarge

rendo

Thank you.

You are 100% correct. I discovered this the hard way. I have accepted it but still not happy about it.

Thank you for your thoughts and insight.

SynthpopAddict

You're welcome. Sorry to hear Verizon didn't work out for you, but hopefully you're enjoying service with your current carrier.

Guess Verizon will send you ads in the mail sometime in the future trying to get you to come back, and then you can chuckle at them. I kept the latest ad from the carrier I left after 4 days...they mail me ads periodically trying to get me to port back to them. The newest one is on the lines of "Come back, we're willing to offer you a worse service plan than what you had before and now we want to lock you into a contract so you can't get away again that easily. Oh, and we'll even throw in a cheap up to $300 phone to replace your BYOD, so your phone bill will blow up in your face if you do try to bail. All you have to do is sign back up and get two lines this time instead of one for this wonderful discounted rate! Aren't you tired of paying high bills at your current carrier?" Telecom is obviously a very competitive industry.

Verizon_Support

We are here to support you. Sending you a private note now.

-Cryssie

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