Billed for Month when the line/account is not even opened
Sandy045
Enthusiast - Level 1

Hi,

i got new number/line with verzion on 29th Nov. But i received a bill from period of Oct 29- Nov 28. Wondering why is that i have to pay for some postpaid connection a charge for period which i didnt use. Can some one help?

Labels (1)
0 Likes
Re: Billed for Month when the line/account is not even opened
Fatherof5kids
Enthusiast - Level 2

Greed they want me too pay for a device that was returned yes it was after the time frame wasn’t charged a late fee but instead full retail. Good luck too you.

Re: Billed for Month when the line/account is not even opened
vzw_customer_support
Customer Service Rep

Sandy045 We can definitely provide some insight into this. What was the amount? Was service purchased on the 29th or was it ordered beforehand? ~Peter

0 Likes
Re: Billed for Month when the line/account is not even opened
vzw_customer_support
Customer Service Rep

We value your time and we are here to help. Please reach out for asssistance. ~Geo

0 Likes
Re: Billed for Month when the line/account is not even opened
Sandy045
Enthusiast - Level 1

Peter,

Line purchased 29 Nov

Billing period- Oct 29 - Nov 28

Billing amount- 155.56

0 Likes
Re: Billed for Month when the line/account is not even opened
Sandy045
Enthusiast - Level 1

Called customer service twice, they were not able to answer this question. 

 

0 Likes
Re: Billed for Month when the line/account is not even opened
Sandy045
Enthusiast - Level 1

Is there any update?

0 Likes
Re: Billed for Month when the line/account is not even opened
vzw_customer_support
Customer Service Rep

We want to make sure you get the help you need with your bill. We're going to send you a Private Note so we can gather more details.

~Jesse

0 Likes