Hello,
I switched from T-Mobile to Verizon on November 24th, signing up for a family plan with four lines at Costco in Woodland Hills, California. The decision to switch was influenced by a promotion offering a free iPhone 14 with each line if enrolled in autopay, which I did. Additionally, there were options to upgrade to the iPhone 14 Pro for an additional $3 per month or the iPhone 14 Pro Max for an extra $6 per month. Overall, I switched four lines and received two iPhone 14 Pro Max, one iPhone 14 Pro, and one regular iPhone 14.
The Verizon seller estimated our monthly bill to be around $120, including taxes and fees, which seemed like a good deal. However, for the past five months, we've been consistently charged between $250 to $350 each month, significantly higher than the estimated amount. Despite numerous calls to customer service and discussions with supervisors and managers, totaling at least eight times, each lasting 2 to 4 hours, the issue remains unresolved. Despite promises to rectify the situation with each contact, the problem persists, and I've been overcharged by over $1000 in the last month alone.
Given the ongoing billing discrepancies and unresolved issues, I've made the decision to switch back to T-Mobile and will be disputing the overcharges. I'm hopeful that bringing attention to this issue will lead to a resolution.
Alireza9595, the last thing we want is for you to overpay for your Verizon service or to have you leave the Verizon family. We want to make sure you're getting the best value possible and we'd like to take a closer look at your situation. We're sending you a Private Message so we can better help you.
~Jesse
I spoke with your colleague two days ago about this issue, and they were supposed to provide me with credit and update my balance for both now and the future. However, nothing has happened since then.
My problem was not solved yet
Same thing has happened to us. The same deal with the 4 lines was supposed to be $125.00 per month. We added insurance which addded $60, but our bill is never under $340 a month. We are probably moving to a different company soon as well. Itโs ridiculous.
Oh no! We definately want to make sense of the matter, let's look over your billing to ensure all is accurate and that you are getting the best value our of your account. Please send us a Private Note so we can get started!
-Christy
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