Billing Error

[Keliann808]

Does anyone know who I can escalate my billing issue to, I have called customer service numerous times, they have made promises which they never followed through. Now I am receiving threatening messages regarding a bill that I should not have. I have sent letters to their billing department, no response. Who can I contact to get some action?

[vzw_customer_support]

Hi Keliann808 lets take a look at what is going on together. We'll send a private message to gather more details about what is going to so we can assist.

-Katie

[Keliann808]

I have gotten nowhere with customer service, I am sorry but I do need a contact person of someone that can make decisions. I do not have the time or patience to get promises that are not kept.

[vzw_customer_support]

Hey Keliann808, we will be happy to help you with your billing issue. Let us know if you are still needing assistance.

-Joe

[vzw_customer_support]

Hi Keliann808, we want to make sure that you get the assistance you need! Let us know if you're still needing help with your billing concern; we're here for you.

-Necia

[bnd5]

I’ve been having so much trouble with customer service, billing and technical support the last couple of months!  I had an issue with poor service at my house and technical support decided to change my plan, all changes would be on Verizon since there was nothing else they could do to solve the problem.  Well, what they failed to tell me about the “FREE” plan change is that I would be losing my trade in credit of  $27.77 a month AND my teachers discount of $25.00 a month!  And of course my “FREE” plan price went up too!  Long story short, I’ve been over charged $111.97 so far and none of the promises of fixing the problems have been done!   We’ve been loyal customers, including all of our children and family for over 26 years. Nice way to treat your loyal customers!  Time for a change for sure!  So disappointed………….

[vzw_customer_support · Accepted solution]

Hello bnd5. We're sorry to hear you're having issues with your account. We will be sending you a private message to further assist. 

~Ivone