Billing Issue

Rice3
Enthusiast - Level 1

I paid my bill on 11-25-24  in full. I looked at my checking account and found those  took out another payment and that money is MY it came from my house payment account!!!  Its the 3 times in 4-5 yrs !!! You need to put it back!!! NOW !!!  I am going to the BBB company also.

Debbie

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3 Replies
vzw_customer_support
Customer Service Rep

Oh, wow! We are stunned to see you in this billing/payment dilemma. Our goal is to offer the support you need.

 

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

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Stop telling us what we want to hear and start fixing the problem 

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vzw_customer_support
Customer Service Rep

Officerkarnes, we're happy to help out with any account concerns. Could you please tell us more about what's going on? How can we help?

~Izzy

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