I have been round and round with the support people via email. In short I am being charged $10 a month because Verizon changed my account type to not allow it to use a bank account for auto pay. I am forced to used a credit card. This began with me having a compromised bank account that I needed to work with my bank to close and reopen a new account. I immediately went into all the vendors that I pay via auto pay with my bank account. All of the other vendors worked when I made the change and Verizon did not, but I was not notified. Well I missed paying my bill. This is after I had close to a year of prompt payments to Verizon for my service. I talked with someone named Miss Williams in mid December and they said it was all worked out and my new bank account was in and fine. Well that did not work. I talked to Alex on 12/24, he indicated that I could no longer use a bank account and could only use my credit card for auto pay. I asked him specifically if I will still get the $10 autopay discount, his answer was absolutely. My next bill in early January the extra $10 is still on there. I talked to an Oliver who was no help and shipped me off to a finance department. They told me there was no payment option to me that would give me my $10 autopay discount again. Like I said I paid close to a year with no issue, bank account compromised so I updated new account and it did not take for some reason in Verizon. I have found another internet option that is similiar in price to the amount I was paying with the $10 discount, but I would rather not leave if I can just get this fixed.
[edited for privacy - personal information removed]
Really looking for options to reinstitute $10 autopay.
We always want you getting any eligible discounts and can check all options together. A Private Message is being sent to you so that we can assist you further.
-Sean
Sure thing, we would be glad to help out. Please meet me in a secure channel so we can gain access to the account.
-Cynthia
Really sorry to hear your old bank account was compromised. Unfortunately, if you miss a payment for any reason, the system cancels your autopay and you can't sign back up for 6 months. This would be my guess as to where the extra $10 is coming in because you are not getting the autopay discount.
I've read elsewhere in the forums that the best way to update your payment method is to delete whatever payment method you had before, then enter in the new payment method.
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