Billing Issues

Natassiatyner
Newbie

I have been over charged since the very first month . I started with them in 02/25 it is currently 10/25.  And they charge twice a month 7th & the 30th . They have changed my bill numerous times and I have to call every bill cycle to ask them to remove over charges they sometimes don’t get back to me in over a day when requesting a call back and then Im charged for late fees . This is ridiculous 

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vzw_customer_support
Community Manager
Community Manager

Hi Natassiatyner, we never want our customers being overcharged or paying twice a month. This concerns us, we'll be reaching out shortly via Private Note for further assistance. 

~Brian

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