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Billing Over charges

In May of 2024 I tried to connect a Verizon service to my car. For whatever reason, it didn't work and was told by Verizon rep that the service would be cancelled. For the past 6 months Verizon has been charging me for this service. When contacted they said they would only credit me for one month since I have should have been checking my bill. I am on hold now waiting to speak to manager - in addition to the other 6 hours I have wasted on this matter when trying to activate and deactivate the service.

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SuzyL

I am so frustrated this is pretty much the same issue I have had since last March, but I noticed that Inwas being charged in May. I have had countless chats, calls and emails back and forth with Verizon about being charged for a “connected car” but I never have connected my car. I have been charged 20.00 since last March regardless how many times the “issue” has been resolved by multiple verizon agents. I have even been refunded some charges “because of our error” and have been told “please be assured that this issue is resolved and you will not be charged for a connected car again”. Well happy 2025 and I am still being charged and do not have it in me to play repeat and repeat with Verizon Agents anymore. I think Verizon should be paying me for the countless hours I have spent explaining the same problem to them. The chat logs are there people. I need a solution to this issue. $20.00 is a lot of money to me. I do not have the energy to battle this battle any longer. Help? Anyone?

Verizon_Support

Another year of working on the same issues is not how we want your 2025 to start. Let's work together to get this addressed, so you can enjoy 2025 the way you should. We will be sending you a private note so that we can better assist you today.

-Rosie

Verizon_Support

Please let us know when you are ready to continue.

-Christopher

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