I have been with Verizon for 20+ years and for the first time will likely be seeking a new provider. Every time I call customer service they tell me they’re going to do something but then my bill changes and I went from pain $283 a month to $352 even after I was told they would lower my bill. I have never experienced worst customer service in my life. I like the service and connectivity, however, I’m not sure it’s worth it anymore and we are going to shop around. Verizon has gone way downhill in the last few years. There are plenty of other providers that I’m sure will be happy to have my business.
We would hate to lose your preference after all these years, and we are here to help. If you could provide us with additional details about the issues with your bill, we'll be glad to help out.
~Freddy
Start a new topic or ask questions in the open forum.
