Why is that when I need to speak to a rep about my bill I can't do so if my service has been disconnected?
Also, what I see on the app vs what I'm being told over the phone when I try to reach out to 611 is completely different.
You guys make it so difficult to pay for the service or even get in touch with someone regarding my service.
I call to speak to one rep, nothing is being documented. Have to complete the same process all over again when a different rep.
This is ridiculous and you guys have not been doing anything to fix the issue.
You guys have a chat with me option, but then once I'm logged in, it automated answers and I'm still not connected to a Iive person.
I understand the importance of getting help when it's needed, Bonnie92. It sounds like you're having a billing concern that is impairing your ability to get help when service is interrupted, and I am here to help. I'll need account access to also review the bill with you. Please be on the lookout for a PM from us so we can help.
-Joseph
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