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Still SHOCKED as an almost 22 year customer that Verizon would lead me down such a road…..oh, and i told them i was recording the conversation about my monthly charges; new phone expense with my perfectly good trade-ins; fixing the damage they caused. Last conversation with manager said it would take 4-5 days for changes to be made….well he promised my account would be noted too! My next step is a Verizon owned store manager….73 years old. The BBB. I will never deal with another phone company unless it’s in person.
Oh, wow! Before anything, thanks for your almost 22 years of loyalty to the company. Verizon truly appreciates your business. We are shocked to see you are encountering plan/billing issues. Verizon is here to help. We sent you a Private Message.
~Gilbert
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