Billing and trade-ins
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Still SHOCKED as an almost 22 year customer that Verizon would lead me down such a road…..oh, and i told them i was recording the conversation about my monthly charges; new phone expense with my perfectly good trade-ins; fixing the damage they caused. Last conversation with manager said it would take 4-5 days for changes to be made….well he promised my account would be noted too! My next step is a Verizon owned store manager….73 years old. The BBB. I will never deal with another phone company unless it’s in person.
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Oh, wow! Before anything, thanks for your almost 22 years of loyalty to the company. Verizon truly appreciates your business. We are shocked to see you are encountering plan/billing issues. Verizon is here to help. We sent you a Private Message.
~Gilbert