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Billing issue and customer service

30-35 contacts with Verizon in 7 months and billing still wrong. Promises made not kept. One story after another. Can't trust anything a Verizon rep tells me.. 17 pages of notes and 30 - 40 hours of time invested. Please compensate @ $200 per hour. How do I finally get a real person who will represent Verizon and solve the ongoing issues. I have tried. 24 years. Enough is enough.

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SynthpopAddict

Sorry to hear things have been that bad, but the vast majority of us in the forums are simply customers like yourself and the Verizon reps who post in these forums, I'd have to guess they are outsourced, as is most, if not all, of CS these days. You'd have better chances using a search engine to find outside sources who could address the situation, if you haven't gotten any resolution directly after all this time.

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