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Billing issue

Lae407

I was told $35 activation fee. Wasn't told per device.

Additionally, the phone was to be $5 per month. The bill shows $28+.

The plan went up too.

So, I go from $130 a month to $311?

I've been with Verizon since they bought out Primeco.

Now I wish I had switched to AT&T

Comments

Verizon_Support

Hello, Lae407. Help is here as the last thing we would ever want to see is you leaving us. Your many years of business is very important and we can assist with any questions or concerns regarding your bill. When upgrading, there is a one-time activation fee of $35 per line. My apologies to hear this was not told to as we do have this info listed on our site and I have provided a link giving further explaination. Also, seeing your bill go up like that can definitely cause concern but rest assured, we can review the billing with you. I have sent you a Private Message.

https://www.verizon.com/support/upgrade-device-faqs/

-Natasha

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