About 3 months ago my bill went from $100 to $104, this month the app showed an estimated $105 for my next bill so I called on Monday to find out why. This turned into a customer rep telling me I was paying $10 more for a plan that no longer exists and she could get my bill below $100. She made a change and it sent me an approval text and that showed $93 as new monthly. after approving, the bill went to an estimated $123. She told me it takes 24 hours and shed call Tuesday. well, she never called Tuesday so I had to call. That rep said I lost a promotion and needed to switch my plan back, so he did. New estimated bill was $132. He then informed me it would take 24 hours. Next day the bill was still $132. I called again where I was told it had to be escalated with a supervisor, and was again told to wait 24 hours. As you can probably imagine, the process continued and still has not been fixed. At the time of typing this I'm on the phone in dead silence with a customer rep for 39:26.
Long story short, I'm done with Verizon. canceling everything and wondering where I can push this complaint up the chain because I'm not paying for this stupidity.
Hello, Evilbrown, we're sorry to hear about the issues you've run into recently with yoru bill. We know how important it is for your charges to be accurate and to retain your promotional offers. So we can better assist, we will be reaching out via Private Message.
-Lauren
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