Billing question

Shaybutta
Newbie

Is it fair to be charged twice on your bill for Netflix?? I was charged for Netflix’s premium and Netflix with adds when I signed up for a bundle plan Netflix with adds. I never signed up for the premium i didn’t notice it because my bill stayed around the same price when I mentioned it to call center agent  I was told I would get a refund but didn’t went to the store and was told if it’s on the bill and I didn’t notice it then it’s nothing they can do after 30days Is this fair?? 

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1 Reply
vzw_customer_support
Customer Service Rep

Hey there, Shaybutta, we can help you out with your bill. So we can better assist, we will be reaching out via Private Message.

-Lauren

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