Billing system error

[popeboy2]

Let me start off by saying I have been a Verizon customer The majority of the last 25 years. I had a promise to pay for September's bill which was due October 16th for $274.76. on October 16th I made a payment on my app for $275 with a different debit card and then I immediately canceled my promise to pay. Well their system used the $275 towards October's bill instead of what I owed for September. On the 24th of October I got a text message saying that my service was fixing to be interrupted because my bill wasn't paid. When in fact it was paid, but their system utilized the money that I had paid in a different way than it was intended for. I've gotten really rude billing reps talking to me like I don't pay my bill. When I have always kept my account in good standings. Since Friday I have been on the phone with Verizon customer service for over 4 hours. And that's just for Friday and Monday because billing was closed over the weekend. No I spend over $3,000 a year with Verizon on phone service and home internet. No longer do I feel like I am a valued customer. No longer do I feel like they accept faults in their services. They have not offered me any type of compensation. My account is on the verge of getting sent to collections and I don't even have a payment due until the 30th lol. It is not hard for someone in accounting to find out what's going on with my account and fix it. They are at the point where they don't even care about losing the customer. So I may end up going to T-Mobile If Verizon Don't start taking care of their customers. When my service got interrupted, I couldn't even get in contact with someone and billing for the automated system disconnecting my call. I had to trick the system and call the sales department like I'm opening a new line just to get an actual human being on the phone. And guess what in the middle of the day someone picked up within the second ring. I wasn't even put on hold through the automated system. So it sounds like they care more about getting new customers then they do about taking care of their existing customers. A glitch in their system and my service was completely shut off. And I have a teenage son who was at school at the time. Thank God I got his service reconnected before he got out of school.