Billing
ajlewis
Newbie

We bought an iPhone13 & an iPhone Mini 25 months ago. We were told that after the trade-ins our monthly bill would be increased by $25 each, $50 monthly, for  2 years to pay them off. Now our bill has only dropped about $12. Why hasn’t the bill gone down $50?

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Re: Billing
vzw_customer_support
Customer Service Rep

I would share your concern if I had expected my bill to have lowered after paying off my devices, and something didn't line up the way I had expected, ajlewis. We would be happy to take a closer look into this billing concern, and we will need account access to assist. Please be on the lookout for a private message from us so we can better assist.

-Joseph

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