Placed an order of 5 lines including device with Verizon support person help online on Nov 6 and paid $259.9… Recd device on Nov 9 and activated 3 lines immediately. First bill generated with due date as dec 4 of $282 and second bill generated with due date as jan 4 of $231… I don’t understand.
Verizon support person clearly told about the monthly plan of $27 and $2.76 for device and $17.5 of activation fee… But I’m seriously not able to understand these bills. I’m totally tired of escalating and discussing with Verizon support… Not even single executive has clear picture of these bills…
can someone help me pls… Since I’m frustrated requested for cancelling and returning device but the Verizon executive is not accepting and she is telling 30 days crossed so cannot return or cancel…
what kind of worst cheap service from Verizon???
Hi Aquablu26, as consumers ourselves we understand the importance of bills making sense. As we will need to access your account, we'll be sending a Private Message.
-Melissa
I’m tired of explaining the issue on private board with your executives. If you can give clear picture on the billing here. I have shared all details. The excellent part is billing period mentioned in the $282 bill is “First bill” and in the $231 is “nov 13 to dec 12”…
Still waiting for the update from Verizon…
Still waiting for the update from Verizon…
Spent again 1 hour with Verizon executive in private chat since it’s a request but there is no solution or clear clarification provide for my question on the bills. Don’t understand, whether Verizon support executives are not trained or they wanna hide the cheating on the bills… still no answer for my questions. I’m seriously frustrated…
The issue has been resolved in private chat. Would like to thank the executive who helped me with patience and she answered all questions and resolved the billing issue. Thanks again.
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