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Billing

I purchased a iPhone 14 in June 2023, and traded in iPhone 7 during a promotion. I signed contract that said I would get $11 a month credit for my trade in. I have tried everything I know to get my bill straight since then, including a call to Verizon every month, going to Virizon Store where I bought the phones. I have been told each time the problem has been fixed by Virizon Representative. Still not fixed because computer rejects the fix! Any suggestions what to do next, other than leave Virizon?

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Verizon_Support

Hello, being on top of your account is crucial, especially if you are managing your promotional trade-in credit. Verizon is here to help.

You can always keep track of your trade-in status through our official page: https://www.verizon.com/sales/digital/tradeinstatus.html.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

Oldman43

Where do I find your private message to me?

Oldman43

I would like to express my thanks to Customer Service Agent Jesse; It looks like he solved the problem that others have failed to solve in 7 months of phone calls, visit to Virizon Store, any lots of time on the phone. Time will tell, but his solution looks good so far. Thanks Jesse!

Oleman43

Verizon_Support

Oldman43, thanks so much for the shout out! I am forwarding this to Jesse and leadership. We are always happy to help. Please don't hesitate to reach out to us if you have any additional questions or concerns. https://www.verizon.com/support/contact-us/#mobile

-Natasha

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