Billing

[Lildog3]

So i have been with verizon for around 10 years now and for the last 5 months they have a note that each moth I requested a hardship credit or to speak with the department and not once have i been connected due to fixing other issue like pushing my payment back on a promise to pay to get my service back on to get the money which worked then i owed near 500$ in which i paid and this month the day i am going to launch a small business my phone gets shut off and i lose service and cannot get in touch with the lender and lose funding, the second the bill posts its over they will not help you with it at all i assumed, which is somewhat my fault but having it noted on my account for 5 months and not receiving any financial assistance other than pushing my payment back is a little ludicrous to me i still havent spoke with the hardship department because my service is off and the automated service for turning service back on will not connect you with a representative. Anyone have any insight on what to do from here other than to just make a switch to a different carrier? My hardship was now extended by not getting the business funding which when i regain service i can fix hopefully within the week but still. Also called to get my grandfathered in plan back the rep said ok and that month the bill was astronomical and i was on a new plan as well?? Thoughts, comments, Opinions, welcome!

[USERNAME007]

I have been trying to contact for months and no one calls back! There is no number either!

[vzw_customer_support]

USERNAME007 We're sorry to read that you have not gotten the help you need. How can we assist you? ~Peter

[vzw_customer_support · Accepted solution]

We are truly sorry to read about your business hardship. Hope things get better for you. We know the importance of managing your account, especially if it got shut off. Our goal is to provide the assistance you need.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert