Child Item

Site Totals

61432 Questions Answered 270 Categories

Billing

I have had an issue with my bill for over a year. I have gone to multiple Verizon stores and have spoken to Verizon numerous times. They see the error in their system. It is fixed for a month and then reverts back. I am beside myself. My next option is getting an attorney and going to the fcc.

Comments

Verizon_Support

I'm so sorry you are having billing issues Abc354. We are here to help. Please tell us more. What is this error? -Joe

Abc3541

we traded in 2 iPhone 7’s in the same week. Some how on the bill there is an error. One is billed as 22.23 a month the other is billed as 2,78 a month. I have tried calling every month, going to the corporate store, Facebook, instagram and multiple other methods of contacting you. It gets fixed for a month then reverts back. I am so frustrated that I am now researching contacting the FCC and going to small claims court since I have unable to resolve any other way

Verizon_Support

Oh, no! Dealing with trade-in issues can be overwhelming, especially if you are encountering billing problems. Verizon is here to help.

Please tell us more, what exactly is going on with you trade-in dilemma (missing credits, discount amount is different from expected, etc.)?

~Gilbert

Abc3541

It is in the post above under abc3541

raylonr

I. Have the same problem….for about 3 years.

please let me know if you find a permanent solution. Class action lawsuit maybe?

sounds like Verizon is fleasing tons of customers!

Raylon

Verizon_Support

I appreciate you getting back to us ABC3541. Let's review the account. Please reply to our private message.-Joe

Abc354

I do not see a private message.

Abc354

Send message to abc354

Verizon_Support

We're sorry to read that you're having issues with your bill, we'll be glad to help out. When did you trade in your devices? Do you have a confirmation they were received?

~Freddy

Child Item