I have had an issue with my bill for over a year. I have gone to multiple Verizon stores and have spoken to Verizon numerous times. They see the error in their system. It is fixed for a month and then reverts back. I am beside myself. My next option is getting an attorney and going to the fcc.
I'm so sorry you are having billing issues Abc354. We are here to help. Please tell us more. What is this error? -Joe
we traded in 2 iPhone 7’s in the same week. Some how on the bill there is an error. One is billed as 22.23 a month the other is billed as 2,78 a month. I have tried calling every month, going to the corporate store, Facebook, instagram and multiple other methods of contacting you. It gets fixed for a month then reverts back. I am so frustrated that I am now researching contacting the FCC and going to small claims court since I have unable to resolve any other way
Oh, no! Dealing with trade-in issues can be overwhelming, especially if you are encountering billing problems. Verizon is here to help.
Please tell us more, what exactly is going on with you trade-in dilemma (missing credits, discount amount is different from expected, etc.)?
~Gilbert
It is in the post above under abc3541
We certainly want to get to the bottom of your trade concern and billing issues Abc3541. We are sending you a Private Message so that we can review your account specific details.
-Andi
I. Have the same problem….for about 3 years.
please let me know if you find a permanent solution. Class action lawsuit maybe?
sounds like Verizon is fleasing tons of customers!
Raylon
We're sorry to read that you're having issues with your bill, we'll be glad to help out. When did you trade in your devices? Do you have a confirmation they were received?
~Freddy
I appreciate you getting back to us ABC3541. Let's review the account. Please reply to our private message.-Joe
I do not see a private message.
Send message to abc354
@Abc354to view your private messages, click the envelope in the top right corner.
we traded in 2 iPhone 7’s in the same week. Some how on the bill there is an error. One is billed as 22.23 a month the other is billed as 2,78 a month. I have tried calling every month, going to the corporate store, Facebook, instagram and multiple other methods of contacting you. It gets fixed for a month then reverts back. I am so frustrated that I am now researching contacting the FCC since I have unable to resolve any other way. The private message reply for Verizon need to go to
ABC354
Hello, Abc354. Ensuring you get the promotion you qualify for is a must and help is here. Please tell me more about the promotion in question. What was the total off you were attempting to get?
-Natasha
My apologies for any confusion, Abc354. I didn't send a Private Message but rather, wanted to gain more info from you regarding the promotion in question.
-Natasha
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