I have talked with Verizon multiple times on the phone and in chat that I couldn’t afford my phone bill with how behind it was, since I was caring for my wife and son when he was born. I asked if I could have them disconnect my service and send me a final bill, but they said my bill needed to be paid upfront. They kept my service on many months later and my bill is now around $3000. I have had Verizon for about 8-9 years now and have never been behind until recently. Does anyone know what options I have to settle this?
Hello, Kevonthebus33. Help is here as we always want to provide you some options with your billing and service. Have you spoken with our Financial Services department to see if you can establish a payment arrangement? They can be reached by dialing *611 directly from your Verizon phone or 866-266-1445 from any phone.
-Natasha
Sorry to hear about your troubles. If you are also behind on other bills besides Verizon, have you considered consulting with a debt consolidation service?
Start a new topic or ask questions in the open forum.
