Billing

[Trithong]

 I have a problem with the billing, went in to chat service and get kick around with 4-5 agents then get disconnected, they keep asking the same questions, ask you to wait , then thank you for being patient and thank you for confirming……then repeatedly get transferred. 2 hours, useless waste of time. Never doing that again.

[vzw_customer_support]

We are sorry to read you had this negative experience, and we are here to help. If you could provide us with additional details of the issue you are having, we'll be glad to help out.

~Freddy

[Trithong]

So on December first  i went to Verizon store to transfer my account from AT&T 4 lines. Then on December 04 my phone arrived to my address, then i activated 2 lines on the Dec 4th and the other 2 lines a week later, but your system generated a bill for one of my line on Dec 3rd. But I activated 2 lines on the 4th not the 3rd and get a bill full price charge for a single line. It doesn’t make sense for me to pay a full price for one line instead of discounts for 4 lines. 

[Trithong]

I have to pay for both side for AT&T and Verizon bill which im ok with,  but it have to be a fair i dont like to pay for overcharging. And I’d talk with a billing department Mikes LOCSMI5  on Dec 12th around 6:40 he told me to ignore the December bill and pay the bill on January, i felt a little skeptical about it with no confirmation, tries to chat with customer service to get a confirmation that it is ok to skip the bill, i dont like to pay for penalty for not paying the bill on time.

[vzw_customer_support]

It is always important to stay on top of your bill, we'll be glad to help out. In this case, the bill generates from the moment the first line of service is opened, any subsequent lines will be reflected on your next bill, but we'll make sure to forward your feedback. If you have any other questions, let us know.

~Freddy