Received a bill that includes charges for 3 lines I do not have and two devices I never received. Calling customer service turned out to be completely useless. I spoke with no less than 4 reps on the phone and two on the chat. The chat rep sent me to Verizon store, but the agent in the store got me a callback from customer service to my phone and said this is all they can do. Needless to say this last rep did not solve my problem either.
I am so regretting I switched to Verizon, will leave as soon as I can
Hey, bmike12, we understand how frustrating it can be to see charges on the bill that you are not expecting. We want to help you with this. We will send you a private message to discuss this further.
~Janell
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