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Billing

Every month my bill has been incorrect, and there is always an extra charge or wrong numbers!!! Then, when I call customer support, the call always lasts at LEAST an hour. Not only that, I have contacted Verizon 4 - FOUR - times about a $500+ charge on my bill… absolutely ridiculous. I can’t even get anything fixed smoothly or calmly, and it’s a problem every single month.

Comments

Verizon_Support

Hello VR9! We are happy to help ensure any billing issues are resolved, so you do not need to keep going through this each month. I'm sending you a PM here, so we can fully assist.

-Josh

VR9

Paid my bill early…. STILL TOOK OUT THE PAYMENT TWICE IN MY ACCOUNT. BEYOND FRUSTRATED WITH VERIZON!!! I thought everything was fixed with my last call, but they messed it up even more.

Verizon_Support

It's definitely important to ensure your payments and billing are correct! We will be sending a private note so we can take a look at the double payment together.

-Meg

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