Every month my bill has been incorrect, and there is always an extra charge or wrong numbers!!! Then, when I call customer support, the call always lasts at LEAST an hour. Not only that, I have contacted Verizon 4 - FOUR - times about a $500+ charge on my bill… absolutely ridiculous. I can’t even get anything fixed smoothly or calmly, and it’s a problem every single month.
Hello VR9! We are happy to help ensure any billing issues are resolved, so you do not need to keep going through this each month. I'm sending you a PM here, so we can fully assist.
-Josh
Paid my bill early…. STILL TOOK OUT THE PAYMENT TWICE IN MY ACCOUNT. BEYOND FRUSTRATED WITH VERIZON!!! I thought everything was fixed with my last call, but they messed it up even more.
It's definitely important to ensure your payments and billing are correct! We will be sending a private note so we can take a look at the double payment together.
-Meg
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