Billing

[LoveJesus7]

I transfer from my former service provider to Verizon because of very good promo offer ended last April 2, which is : 4 lines for $25.00/line, BYOD. I applied on line, got it. Am so happy. I got offer:  $10. off/line for auto pay and paper free bill, plus loyalty discount being 14 years customer for fios voice.. All in all tax added,  which is  $8./line. So I’m happy. Sadly, on my 2nd bill changes in my bill not okey. Increased more than original plan.

[vzw_customer_support]

Hi LoveJesus7, we want to make sure we honour the promotions you were promised and qualified for. If your concern has not yet been resolved, we're here to help. Please respond to the private note we are sending to get started. -Red

[SynthpopAddict]

Hi, discounts and promotions can't be combined.  If the offer was $25/line for bringing in 4 lines, then the base pricing of the service is $25/line plus taxes and fees.  There are also line activation charges which aren't included in the promo.