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After 11 year with Verizon and working for then for almost half of those years im moving on. The training or lack of and the shipping of jobs overseas to people that cannot connect and really understand issues and the use of AI has made the company go down hill. My device payment has fallen off 3 months ago at payment 33/36 ive called in every month to have it fixed. This month they say they won't fix it and want to charge me an extra 122 dollars for these devices. Corporate greed and lack of understanding. They think they own you cause of cell phones but I believe its time to break away from cell phones I hardly ever use mine anyways so. By Verizon I really hope someone takes number 1 spot from you and maybe then just maybe you will understand where you have gone wrong.

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Verizon_Support

We're sorry to hear about the problems you're having with your device payment after 11 years with us. We never want our long time customers to feel like they need to make a change and we'd like the chance to help you resolve these issues. We're going to send you a Private Message so we can get you the help you need.

~Jesse

SynthpopAddict

I'm assuming you had an automatic payment setup for the bills. Was there something which caused device payment 34 to get declined? The reason why I'm asking is because I've read a number of threads where someone missed an autopay for whatever reason - if that happens, the system cancels your autopay and you're not allowed to sign back up for autopay for 6 months. Have also read that having some 3rd party bill pay arrangement elsewhere can interfere with the autopay through Verizon.

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