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So wish I would have NEVER switched back to Verizon. I was told I’d get a $300 visa gift card per phone when switching to Verizon on 11/29/24, Black Friday. I got two phones & 4 lines. I texted my sales person from the Verizon store on 11/30 and asked the rep how to redeem and he said that it takes 14 days to redeem. I called Verizon customer support on 12/9 and they said I had to wait for the Verizon email to show up. Called again 1/1/25 because I didn’t get any email. Was told it takes a while & to keep watching for it. Called again on 2/5 and they started a support ticket. Called again on 2/14 and was on the phone for over an hour. I have screen shots of texts and call logs.
I’m being told because this is now past the promotion period that I can’t redeem my two visa gift cards.
The rep finally offered me what she said is the only thing she can $10 off my bill cycle for 12 months.
Before her call, I had already opted for an offer of $10 off my plan per month (see screen shot). So I better be getting $20 off per month!
I’ve read the countless posts on your forums and it appears you have thousands of people who never get the promo’s as promised!
Signed,
T-Mobile customer for nearly 10 years. Previously with Verizon, and before it was Verizon it was Cellular One!
We absolutely want you to get any promotion that you qualify for and will look into this with you. We're sending you a private note where we can discuss the details of this promotion and find a solution for you.
-James
Same thing happened to me. I'm beyond livid about the situation. Can't wait to switch back to T-Mobile.
I'm sorry to hear you are having issue with your promotion and I want to ensure you get everything you qualified for. I am sending you a private note so we can validate your account and I can review with you.
-Kaye
Start a new topic or ask questions in the open forum.
