Good morning -
For the last three months, I have had numerous interactions with Verizon due to a billing error caused by Verizon. The erroneous charge is now past due and I am unable to get anyone to correct our account. I had a ticket #***** that I followed up on today. Once I referenced the ticket, the customer service agent named “Ree” never answered back and instead closed the ticket. My account STILL has not been corrected. How do I escalate this? Verizon has taken more than 10 hours of my time over the past couple months.
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