I called at 6:44 PM to find out why my bill had gone up $112 I was placed on hold for over 34 minutes. I called back only to find out that the call center closed at 7 PM. How do you close and leave customers in the queue without clearing the queue? I worked at a call-center many years and I know we did not close the queue until all calls were taken and all calls were cleared. Very frustrated.
We're sorry to hear that you weren't able to get the help you needed when you called. We have a variety of platforms available for you to get the assistance you require at any time, and we're here for you as well. We'd be happy to take a look at your bill and will send you a Private Message so we can help.
You can also see all our available forms of contact here: https://www.verizon.com/support/contact-us/
~Jesse
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