I'm honestly so over this automated digital assistant chat thing. I'm trying to speak to a live person and all it does is send you in a complete circle. It doesn't matter if you're calling or trying to use the chat. All they want is a payment. For you to say thank you for being a loyal customer for ten years, this company definitely isn't acting like they appreciate their customers. I'm definitely looking towards other options for a service provider, because this is absolutely ridiculous. No true customer service is to be found, with this company anymore.
Hey there, ejblue, we certainly appreciate your loyalty over the years and want to make sure you get the help you need for your account! Can you tell us more about what's going on?
-Lauren
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