My wife and I were Verizon customers for over 5 years. We felt we were paying too much monthly so we switched to T-Mobile. After only 3 days we found we made a great mistake and felt that Verizon would take us back. The problem is when we switched to T-Mobile they were going to pay off our two devices for over $1100. When we switched back to Verizon we found out that they closed our account and sent us a bill for over $1100. For the past 2 months we have worked with over 8 supervisors and everyone of them said they would take care of the past due and would call us back. Over two months later no one has ever called us back and now Verizon is forcing an auto draft to pay the devices off. The problem here is that the amount owed is actually the credit Verizon gave us for upgrading. If they could just add the amount due back on our account as the monthly credit that was on our old account that would be great. But for some reason no one can figure it out. Definitely not the way to keep customers. I have never had worse customer service in my life. If at least one supervisor would keep their word and call us back to try and resolve the issue I would be so grateful. Now I have to drive to a store and try and resolve it.
