My wife and I were Verizon customers for over 5 years. We felt we were paying too much monthly so we switched to T-Mobile. After only 3 days we found we made a great mistake and felt that Verizon would take us back. The problem is when we switched to T-Mobile they were going to pay off our two devices for over $1100. When we switched back to Verizon we found out that they closed our account and sent us a bill for over $1100. For the past 2 months we have worked with over 8 supervisors and everyone of them said they would take care of the past due and would call us back. Over two months later no one has ever called us back and now Verizon is forcing an auto draft to pay the devices off. The problem here is that the amount owed is actually the credit Verizon gave us for upgrading. If they could just add the amount due back on our account as the monthly credit that was on our old account that would be great. But for some reason no one can figure it out. Definitely not the way to keep customers. I have never had worse customer service in my life. If at least one supervisor would keep their word and call us back to try and resolve the issue I would be so grateful. Now I have to drive to a store and try and resolve it.
Hello, ScottFamily1990, we're glad that you decided to stay with Verizon and would like to help address your billing cocnern. So we can better assist, we will be reaching out via Private Message.
-Lauren
I'm thinking what happened when you returned to Verizon is the agent who helped you failed to process you as a "winback" customer. If you return within a short period of time - I'm not sure when the cutoff is, but it's something like 45 or maybe 60 days - your old account is supposed to be reinstated and all your contractual arrangements would have come back with it. However, it sounds like you were signed up as a completely new customer instead. Do you know if your current account number matches the old account number you had before you went to Pink Logo Place? If the current account number doesn't match up, sure hope someone can still reinstate your old account as a "winback". If it is past the timeframe for doing so, you may have to file an outside complaint elsewhere, as it is Verizon's error.
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