Can't redeem Gift Card

After waiting two months from signing up for Fios internet, I received the email to redeem a prepaid gift card. After trying on my computer and my phone, all attempts at redeeming the gift card are not successful. Either an error message appears or the page never loads. I also see that there are a large amount of posts where people are having the same issue. I would like assistance with this as there is also a message on my account that says if I don't redeem it within 60 days, it will expire. I am disappointed that this process is so difficult as this was one of the reasons that I signed up for Fios in the first place. 

Thank you

Re: Can't redeem Gift Card
Moderator Emeritus

Hi EOBreezy123,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.