Can’t speak to anyone when bill is past due…?

[kcl122584]

This is absurd, I just found out that several lines that I was told  I had been cancelled are still active and have been for some time and I have been paying for them even though they have been inactive for years. My bill has been sky high ($500/month) for a while now and I finally got around to seeing why… BUT when I called customer service the automated attendant demanded I pay my bill in full before speaking with anyone!?! The people at the Verizon store can sign you up for services but say they can’t remove anything from your plan. If it cost you money they can but if you want to remove services they can’t… this is absurd. That and I’ve never had more than one bar at my home and my calls are constantly having to backhaul over my personal internet connection. I don’t even know what exactly I’m paying for here anymore, it would be far cheaper to get an emergency pay as you go/Tracphone and just cancel this service. I’ve been a customer for almost 20 years now but I’ve had enough. I’m giving Verizon Wireless 48 hours to reach out to me about this or I’m canceling this service and going the pay as you go route. I’ve beyond had enough of these predatory business practices. 

[vzw_customer_support]

Hello kcl122584, we want to help review your account and bill. So, we can better assist, we will be reaching out via Private Message.

-Sarge

[vzw_customer_support]

kcl122584, We sent a Private Message to continue the discussion related to your Balance / Bill concerns. Your 20 years of partnership are definitely valued and we see that hasn't been demonstrated properly. This is something specific to your account, since we need to review your account information (Plan / Perks) and uncover what is causing the high bill. Also, we need to make sure that the right amount of lines that should be on your account, are there. We will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

-Alex