Ported account to another provider. Followed Verizon customer service's instructions to pay off account, but it didn't pay off anything. Just posted a huge credit to my account.
How do I cancel the payment?? The disconnected line pages get me nowhere. I was able to see the payment in my account activity, but nothing more than that. No other online options.
Solved! Go to Correct Answer
Hi,
It looks like you had some questions about paying off an account. Once every line on an account is disconnected, billing information can be accessed here: https://secure.verizon.com/accessmanager/public/c/fu/loginDisconnectedStart?goto=
We want to make sure we get your account settled and answer any questions about your recent payment. I will be sending you a private message to further assist.
-Jazzy
Hi,
It looks like you had some questions about paying off an account. Once every line on an account is disconnected, billing information can be accessed here: https://secure.verizon.com/accessmanager/public/c/fu/loginDisconnectedStart?goto=
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