Hi - on 6/06, I contacted customer service to cancel an order I had just placed.
It took over two hours, and two transfers to new chat agents, to be able to cancel this item. In the end, I was assured of three things:
1: I would not be billed
2: I would receive an email the following monday detailing the cancelation
3: The item would be canceled.
It's been 13 days. I've recieved a tracking number that's been returned to sender. I have been billed, and receieved no refund.
I'm back in chat with support now, and it's been another hour - a total of three hours spent trying to do a simple order cancelation - and I'm getting transferred back and forth between people who "can't find record of the order." My current chat agent has been completely silent for 20 minutes!
I have a ticket number that was given to me by the chat agent who claimed to cancel the order, a tracking number, and an order number, and somehow support is not capable of using these to help me. Canceling an order should not be this difficult. Please let me know how to fix this. Verizon has essentially stolen $150 from me, and I should not have to jump through hoops to get it back.
Hey there, Duen, we appreciate you reaching out regarding your order. I'm sorry we've been running into an issue with locating your order, we certainly want to make sure you receive a refund for your payment. When your order was placed, was this for new service or do you have an existing account? Was your order for a phone?
-Lauren
It was an order on the verizon wireless website for an Apple TV.
Duen, thank you so much for the info. We're sending you a Private Message so we can find more information on the order and make sure you get your refund.
~Jesse
We value your time and we are here to help. Please reach out for assistance.
~Geo
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