Hi - on 6/06, I contacted customer service to cancel an order I had just placed.
It took over two hours, and two transfers to new chat agents, to be able to cancel this item. In the end, I was assured of three things:
1: I would not be billed
2: I would receive an email the following monday detailing the cancelation
3: The item would be canceled.
It's been 13 days. I've recieved a tracking number that's been returned to sender. I have been billed, and receieved no refund.
I'm back in chat with support now, and it's been another hour - a total of three hours spent trying to do a simple order cancelation - and I'm getting transferred back and forth between people who "can't find record of the order." My current chat agent has been completely silent for 20 minutes!
I have a ticket number that was given to me by the chat agent who claimed to cancel the order, a tracking number, and an order number, and somehow support is not capable of using these to help me. Canceling an order should not be this difficult. Please let me know how to fix this. Verizon has essentially stolen $150 from me, and I should not have to jump through hoops to get it back.
