Canceling extra charges of netflix

[Kamcleo7]

I have 4 charges for Netflix for est 6 months. Made several calls. Told Netflix bill charges cancelled and I would get credit

bill still shoes charged

verizon says contact Netflix. Netflix says contact Verizon 

[datapower]

Here are a few things to check and steps to take:

1. Review Your Verizon Account
• Log into your My Verizon account and check your Billing History for the exact charge details.
• See if Netflix is listed under Add-ons & Subscriptions, which could indicate ongoing billing through Verizon.
2. Verify Netflix Account Billing
• If you have multiple accounts or payment methods linked to Netflix, check Netflix’s Billing page to confirm what they are charging.
• If Netflix is billing independently, Verizon should not be charging you for the same service.
3. Request a Formal Investigation
• Contact Verizon Customer Support and request escalation to the Billing Resolution Team. Explain that Verizon previously confirmed the cancellation but the charges remain.
• Ask Verizon to provide a reference or confirmation number for your cancellation request.
• If Verizon insists Netflix is responsible, ask them to provide documentation proving that Netflix initiated the charges.
4. Dispute the Charges with Your Payment Provider

• If Verizon and Netflix cannot resolve this, consider disputing the extra charges directly with your bank or credit card provider.

Since you've already made multiple calls, it's best to request a written confirmation from Verizon detailing the cancellation and any credits owed. Let us know how it goes—we’re here to help!