Cancelled order pending charge not reversed.

[marquelbg]

Spoiler

I ordered an Iphone  last week and had to verify my identity. None of the links worked so I called to cancel. After about 20 min the rep comes back and said she had to get someone else to cancel it. I can't check the order status anymore and never received an email or refund as of yet. Who can I talk to to help.

[vzw_customer_support]

I'm sorry to hear that purchasing the new phone ended up not being an option that worked out for you. So we can bets determine looking into your charge concerns, is this for an existing account or a new account? 

-Melissa

[marquelbg]

This is my order # 16807118 and location code # 1456901

[marquelbg]

Its for a new account

[vzw_customer_support]

Gotcha. In this case, the best option will be to contact our Sales Team directly. You can contact them at:

800-256-4646

Hours of Operation
Mon-Sat 8:00AM - 10:00PM ET

Sun 9:00AM - 10:00PM ET ~Freddy

[vzw_customer_support]

Hello, marquelbg. Thanks so much for the order info. I do see the order has been cancelled. Are you still looking to make a new order? Please let us know. 

-Natasha